Your privacy matters to us. This Privacy Policy explains exactly what personal information are999 collects from players in Pakistan, how we use and protect that data, and what rights you have over your own information. We keep things transparent — no hidden clauses, no surprises.
Our Privacy Commitments
Before you read the full policy, here is a plain-English overview of the six core privacy commitments are999 makes to every player on the platform.
are999 collects only the personal data that is genuinely necessary to operate your account, verify your identity, process your PKR transactions, and comply with our international gaming licence obligations. We do not collect data for data's sake.
All personal data stored by are999 is protected using industry-standard encryption both in transit (TLS) and at rest. Our infrastructure undergoes regular security audits as required by our licensing authority, and access to player data is restricted on a strict need-to-know basis.
You have the right to access, correct, or request deletion of your personal data held by are999. You can also object to certain types of processing or request a copy of your data in a portable format. We honour these rights and respond to requests within 30 days.
are999 does not sell, rent, or trade your personal information to any third party for marketing purposes. Data is shared with third parties only where strictly necessary for platform operation — such as our payment processors (JazzCash, EasyPaisa, HBL) and identity verification providers.
are999 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse platform performance. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks.
We retain your personal data only for as long as your account is active and for the period required by our licensing authority's record-keeping obligations — typically five years following account closure. After this period, data is securely deleted or anonymised.
are999 ("the Company", "we", "us", "our") is committed to protecting the personal information of every player who registers and uses the are999 online gaming platform at are999.org. This Privacy Policy sets out in clear, legal-standard terms how we collect, store, use, share, and protect your personal data, and what rights you hold over that data.
This policy applies to all personal data processed in connection with your use of the are999 website, mobile platform, support channels, and any other services we provide. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
By registering an account on are999 or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your personal data is handled as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to request account closure.
This Privacy Policy is written in English and governs the processing of personal data for all are999 players, including those accessing the platform from Pakistan. Where a translation is provided for convenience, the English version shall prevail in the event of any inconsistency.
For the purposes of applicable data protection legislation, are999 is the data controller responsible for the personal data you provide when using our platform. As data controller, are999 determines the purposes and means by which your personal data is processed.
are999 operates under an international gaming licence that imposes data protection obligations on the platform as a condition of holding that licence. Our data processing practices are subject to review by our licensing authority and are audited periodically to ensure ongoing compliance.
Where are999 engages third-party service providers to process personal data on our behalf — such as payment processors or identity verification providers — those providers act as data processors and are bound by contractual obligations that require them to process data only on are999's documented instructions and to maintain appropriate security standards.
If you have any questions about how are999 handles your personal data, or wish to exercise any of your data subject rights, contact our Data Protection team via the 24/7 live chat on-site or by email at [email protected] — plain text, not a link.
are999 collects the following categories of personal data from players, depending on the stage of the account lifecycle and the services being used:
are999 does not collect special category data (such as health data, biometric data, or political opinions) except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request, in which case the data is used solely for player protection purposes.
are999 collects personal data through the following means:
are999 will never ask you to provide your password, OTP codes, or full payment credentials via email, live chat, or any channel other than the secure, authenticated platform interface. If you receive any such request, treat it as fraudulent and report it to our support team immediately.
are999 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, device data |
| Identity verification and KYC compliance | Registration data, KYC documents, financial data |
| Processing deposits and withdrawals in PKR | Financial data, transaction data |
| Preventing fraud, money laundering, and match-fixing | All categories, including gaming activity and device data |
| Responsible gaming monitoring and player protection | Gaming activity data, responsible gaming tool usage |
| Customer support and dispute resolution | Registration data, communications data, transaction data |
| Communicating platform updates and promotions | Email address, mobile number (where marketing consent given) |
| Platform performance analysis and improvement | Technical data, gaming activity data (anonymised where possible) |
| Legal and regulatory compliance and reporting | All categories as required by licensing authority |
are999 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except for initial fraud screening flags which are always escalated to a human compliance officer before any account action is taken.
are999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Where are999 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before your withdrawal. To withdraw marketing consent, update your preferences in account settings or contact our support team.
are999 does not sell, rent, or trade your personal data. We share personal data with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose:
To process PKR deposits and withdrawals, are999 shares relevant transaction data with our payment partners, including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK. Each payment provider operates under its own privacy policy and data protection obligations. are999 shares only the minimum data required to complete the transaction.
are999 works with third-party KYC and identity verification services to validate player identities and documents as required by our licensing authority. These providers process personal data solely on our documented instructions.
Third-party game providers whose titles appear on are999 (including slot, live casino, and fishing game providers) may receive anonymised or pseudonymised session data necessary to deliver their games. These providers do not receive your full identity or financial data.
are999 will disclose personal data to our licensing authority, financial intelligence units, or law enforcement agencies where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
are999 may share data with legal advisers, auditors, or insurers where necessary for the exercise or defence of legal claims or for compliance auditing purposes. All such parties are bound by confidentiality obligations.
are999 requires all third-party data processors to enter into data processing agreements that mandate appropriate technical and organisational security measures and restrict processing to the agreed purpose only.
As are999 operates under an international gaming licence, some personal data may be transferred to, stored in, or processed in countries outside Pakistan. Where such transfers occur, are999 ensures that appropriate safeguards are in place to maintain a level of data protection consistent with the standards applied within this policy.
Safeguards used for international transfers may include standard contractual clauses, binding corporate rules, or adequacy decisions applicable under our licensing framework. are999 does not transfer personal data to jurisdictions that do not provide adequate data protection safeguards without implementing appropriate additional protections.
If you would like more information about the specific safeguards in place for international data transfers affecting your personal data, you may request this information through our live chat support or by emailing [email protected].
are999 retains personal data for the periods described below, after which data is securely deleted or irreversibly anonymised:
Where are999 is required by a regulatory authority or court order to retain data beyond the standard retention periods stated above, we will comply with that requirement and retain data for the period specified.
are999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include but are not limited to:
Notwithstanding the above, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you become aware of any security vulnerability affecting your are999 account, please notify our support team immediately via the on-site live chat.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, are999 will notify affected players without undue delay and will report the breach to our licensing authority as required by applicable regulations.
are999 uses cookies and similar tracking technologies (such as local storage and session tokens) on our platform. Below is a summary of the cookie categories we use:
These cookies are essential for the platform to function and cannot be switched off. They include session authentication tokens that keep you logged in during your visit and security cookies that protect against cross-site request forgery. No consent is required for strictly necessary cookies.
Functional cookies remember your preferences — such as your preferred language, display settings, and last-used payment method — to provide a more personalised experience. Disabling these cookies may reduce the quality of your experience on the platform.
are999 uses analytics cookies to collect aggregated, anonymised data about how players navigate and use the platform. This data helps us identify areas for improvement and optimise platform performance. We do not use third-party analytics services that share your data with external advertising networks.
are999 does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. We do not share behavioural data derived from cookie tracking with external advertising platforms.
You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform. For full details, refer to the help section of your browser.
Subject to applicable data protection law and the conditions of our licensing framework, you have the following rights in relation to your personal data held by are999:
To exercise any of the above rights, contact our support team via the 24/7 live chat on-site or by emailing [email protected]. We will respond to all valid requests within thirty (30) days. We may ask you to verify your identity before fulfilling a data subject rights request.
are999 does not charge a fee for processing data subject rights requests. However, where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act, as permitted by applicable law.
The are999 platform is strictly for individuals who are 21 years of age or older. are999 does not knowingly collect, store, or process personal data belonging to persons under the age of 21. Age verification is conducted as part of the KYC process for all registered accounts.
If are999 discovers or has reasonable grounds to believe that an account is held by a person under the age of 21, we will immediately suspend the account, delete the personal data collected in connection with that account to the extent permitted by our legal obligations, and report the matter as required by our licensing authority.
If you are a parent or guardian and believe that a person under 21 has registered on the are999 platform, please contact our support team immediately via live chat so that we can take prompt action.
are999 uses device-level and account-level parental control tools to help prevent underage access. If you share a device with a minor, we strongly recommend enabling password protection on your are999 account and ensuring your login credentials are not accessible to persons under 21.
are999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or licensing requirements. When we make material changes to this policy, we will notify registered players by posting an updated version on the platform with a revised "Last Updated" date, and where practicable, by sending a notification to your registered email address.
We encourage you to review this Privacy Policy periodically to stay informed about how are999 protects your personal information. Your continued use of the are999 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact our support team to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way are999 processes your personal data, please get in touch with us using the details below:
We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within thirty (30) days. For data subject rights requests requiring identity verification, the 30-day period begins from the date we confirm your identity.
are999 takes every privacy concern seriously. If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority or to our licensing authority's dispute resolution mechanism.
Your personal data is protected by enterprise-grade security, and your account is backed by 24/7 support. Log in to are999 today — the trusted gaming platform for Pakistani players. 21+ only.
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