Important: are999 is strictly for users aged 21 and above. Gambling can be addictive — please play responsibly.
Player Protection

Responsible Gaming at are999

Gaming should always be entertaining — never a source of stress, debt, or harm. At are999, we take our duty of care to every Pakistani player seriously. This page outlines the tools, policies, and support channels we have in place to keep your gaming experience safe, controlled, and enjoyable.

Self-Exclusion Available Deposit Limits Session Time Controls 24/7 Support
21+

Strictly 21 and Above Only

Registering or playing on are999 is permitted only for individuals who are 21 years of age or older. We verify every player's age during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and funds returned. If you suspect a minor is using this platform, contact our support team right away.

Our Commitment to You

Six Pillars of Responsible Gaming

These are the six core principles that guide how are999 approaches player protection across every product and every interaction on the platform.

Self-Exclusion

Any are999 player can request a self-exclusion at any time — no questions asked. You choose the period: from 30 days all the way through to a permanent exclusion. During self-exclusion, your account is locked, promotional communications are halted, and re-registration attempts are blocked. It is one of the most powerful tools available for regaining control.

Deposit Limits

Set a daily, weekly, or monthly PKR deposit limit directly from your account settings. Once you have set a limit, it takes effect immediately and cannot be increased for 24 hours — giving you time to reflect. Decreasing your limit, however, is instant. This one-directional speed gap is a deliberate design choice to protect you.

Session Time Limits

You can set a maximum session duration in your account settings. Once your chosen time is up, are999 will display a clear notification and log you out. Time can pass quickly when you are enjoying cricket betting or slots — this tool keeps you aware of how long you have been on the platform so gaming never eats into your daily life unnoticed.

Cool-Off Periods

Not ready for a full self-exclusion but need a break? A cool-off period — ranging from 24 hours up to six weeks — temporarily suspends your account. You cannot log in or deposit during this time. Cool-off periods are ideal after a big losing session or when life demands your full attention away from gaming.

Reality Checks

Enable reality check notifications in your account settings and are999 will display a pop-up at your chosen interval — every 30 minutes, every hour, or every two hours — showing how long you have been playing and your net gaming activity for the session. Small reminders make a big difference in staying grounded.

Loss Limits

In addition to deposit limits, are999 allows you to set a maximum loss threshold per day, week, or month. Once you reach that threshold, further play is automatically paused until the limit period resets. This keeps your gaming within a pre-agreed budget and removes the temptation to chase losses after a difficult session.

Know the Signs

Is Your Gaming Getting Out of Hand?

Problem gambling can creep up gradually. Many players in Karachi, Lahore, Islamabad, and across Pakistan start playing for fun and never run into issues — but for some, the hobby crosses a line. Knowing the early warning signs is the first step toward getting things back under control.

are999 takes problem gambling seriously. Our platform is designed to surface these warning signs to our responsible gaming monitoring team, and our 24/7 support staff are trained to respond with sensitivity and direct you to the right resources without judgment.

If you are gambling with money meant for rent, groceries, school fees, or utility bills — stop and reach out to our support team right now via live chat. Financial harm from gambling is real and recoverable, but only if you act early.

are999 also monitors account-level behavioural patterns — such as sharp increases in deposit frequency, late-night sessions, and repeated use of the maximum deposit limit — and may proactively reach out to players whose activity suggests potential harm. This is not a punitive measure; it is genuine player care.

Asking for help is a sign of strength, not weakness. Our support team is available around the clock on the are999 platform and will treat every responsible gaming conversation with complete confidentiality.

Warning Signs Checklist

If you recognise yourself in three or more of these statements, please consider using our self-exclusion or cool-off tools, or contact support immediately.

You spend more money on gaming than you originally planned, regularly going over your own mental budget.
You feel restless, irritable, or anxious when you are not able to play on are999 or any other platform.
You have tried to cut back or stop gambling but found it very difficult to follow through.
You use gaming as a way to escape stress, family problems, or feelings of depression and loneliness.
You chase losses — depositing more after a bad session to try to win back what you lost.
Family members or close friends have raised concerns about your gaming habits or time spent online.
You have borrowed money, sold belongings, or neglected financial responsibilities to fund gaming activity.
You hide your gaming activity from family, colleagues, or friends out of shame or to avoid conflict.

How to Self-Exclude on are999

  1. Log in to your are999 account and go to Account Settings
  2. Navigate to the Responsible Gaming section
  3. Select Self-Exclusion and choose your preferred duration
  4. Confirm your choice — the exclusion takes effect immediately
  5. You will receive a confirmation to your registered mobile number or email

Important: Self-exclusion cannot be reversed for the duration you selected. This is intentional and for your protection.

Self-Exclusion

A Permanent Option Is Always Available

are999 respects every player's right to walk away — permanently if needed. Our self-exclusion system is integrated directly into the account dashboard so you never need to contact support to initiate it, though our support team is always there if you prefer to do it that way.

When a self-exclusion is active, are999 will block all login attempts from the excluded account, halt all marketing and promotional emails, SMS messages, and push notifications, and flag the account so that no re-registration from the same identity documents can be processed during the exclusion window.

For players opting for permanent exclusion, are999 will retain the exclusion record for a minimum of five years even after the account is formally closed, consistent with our obligations under our international gaming licence.

30d
Minimum exclusion period
∞
Permanent exclusion available
24/7
Support available to assist
0
Cost to use any RG tool

Account Controls

All Responsible Gaming Tools in One Place

Every tool listed below is available free of charge directly inside your are999 account settings — no need to email or call.

Deposit Limits

Daily, weekly, or monthly PKR cap on how much you can deposit. Decreases apply instantly; increases take 24 hours.

Loss Limits

Set a maximum amount you are comfortable losing per day, week, or month. Play pauses automatically at the threshold.

Session Time Limits

Choose a maximum session length. are999 logs you out automatically when your time is up.

Cool-Off Periods

Take a break from 24 hours to six weeks. Your account is suspended; no deposits or play possible.

Reality Checks

Timed pop-ups remind you how long you have been playing and show your net gaming balance for the session.

Self-Exclusion

Fully lock your account from 30 days to permanently. Immediate effect, no reversal within the chosen period.

Gaming Activity History

Review your full deposit, withdrawal, bet, and win/loss history directly in your account dashboard at any time.

Marketing Opt-Out

Unsubscribe from promotional emails and SMS notifications at any time from your communication preferences.

24/7 Live Support

Our trained support agents are available around the clock on-site to help you activate any responsible gaming tool.

Child Protection

Keeping Minors Away from are999

are999 is legally and morally obligated to ensure that no person under the age of 21 can access, register, or play on our platform. This is not just a box-ticking exercise — it is a genuine commitment embedded in our verification systems, our monitoring processes, and our staff training.

Every new account must pass a KYC identity verification check that confirms the player's date of birth against a government-issued identity document. In Pakistan, this typically means a valid CNIC (Computerised National Identity Card) or passport. No account reaches full active status without passing this check.

If you share a device with younger family members — a common situation in many Pakistani households — we strongly recommend the following steps to prevent inadvertent access to are999:

  • Enable a PIN or biometric lock on your device so it cannot be accessed by others
  • Never save your are999 username or password in a shared browser profile
  • Log out of are999 after every session rather than leaving the app or browser open
  • Use device-level parental controls to restrict access to the are999 website on shared devices
  • Have an open conversation with teenagers in your household about the 21+ age restriction and why it exists

Any account found to be operated by a person under 21 will be immediately and permanently closed. Funds will be returned to the payment method used for deposit after review. are999 will report the matter to our licensing authority as required.

Every player must submit a government-issued photo ID — CNIC or passport — during the KYC process. Our verification team manually reviews each submission. Any document that cannot confirm a date of birth of 21 or older results in account suspension.

Contact our 24/7 live chat support team immediately. Provide the email address or mobile number used to register. We will investigate and, if confirmed, close the account immediately and arrange a full refund of any deposited funds.

Yes. Most Android and iOS devices support parental controls and website blockers through the device's Screen Time or Digital Wellbeing settings. You can add are999.org to the blocked sites list to prevent access on a shared family device.

are999 has set the age threshold at 21 as part of our responsible gaming commitment and in line with the requirements of our international gaming licence. A higher age threshold provides additional protection for young adults who may be particularly vulnerable to the risks associated with gambling.

Healthy Habits

Tips for Playing Responsibly on are999

These habits, when followed consistently, dramatically reduce the risk of gambling-related harm — whether you are betting on PSL matches from Lahore or spinning slots from Karachi.

Set a Budget Before You Play

Decide in advance exactly how much PKR you are willing to spend in a session. Treat it like entertainment spending — once it is gone, the session is over.

Never Chase Losses

Losing sessions happen to everyone. Depositing more to win back what you lost is one of the most common pathways into problem gambling. Log out and return another day.

Take Regular Breaks

Step away from the screen every hour. Get a glass of water, stretch, talk to someone. Breaks help you stay objective about how the session is going.

Keep Gaming Social

Talk openly with friends and family about your gaming. Secrecy is often an early sign that gaming has moved from entertainment into something more serious.

Golden Rule: Gaming on are999 should always feel fun and voluntary. The moment it starts to feel like an obligation, a relief from stress, or a financial strategy — that is the moment to stop and use one of our responsible gaming tools.

Remember: The house always has a mathematical edge in casino games. are999 is entertainment, not an investment vehicle. Never gamble money you cannot afford to lose, and never borrow to fund gaming activity.

Get Help

Support Is Always Available

Whether you need to activate a tool, talk to someone, or simply have questions about your gaming habits, are999 support is here around the clock.

Live Chat

The fastest way to reach us. Our responsible gaming trained agents are on live chat 24 hours a day, 7 days a week — including public holidays in Pakistan.

Available on-site 24/7
Email Support

For detailed responsible gaming requests, account closure, or self-exclusion assistance, you can reach us by email. We respond within 48 hours.

[email protected]
Account Settings

Access all responsible gaming tools directly in your account dashboard — no need to contact support. Log in and navigate to the Responsible Gaming section.

Go to Account

Play Smart. Play Responsibly. Play on are999.

are999 gives every Pakistani player the tools to stay in control. Log in now and set your limits, review your activity history, or speak to our support team — your wellbeing always comes first. 21+ only.

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